In order to assist you more efficiently before initiating a case, we recommend reviewing the guides, FAQs, and solutions provided in the corresponding Help Center

1. Help Desk Portal

Our Help Desk portal can be found at the following address:

https://nddprint-eu.freshdesk.com/

2. Account register

To create an account, contact us in this email box:    helpdesk.devices@ndd.tech

3. Open a ticket

There are two ways to open a ticket

    1. Send an email with your case to helpdesk.devices@ndd.tech

    2. Access the portal if you already have a registered account (https://nddprint-eu.freshdesk.com/) and click on Submit a ticket:

Fill in the fields:

• Your e-mail: Email to receive the answer.
• Subject: Ticket subject.
• Partner / Dealer: Your Partner name, or the corresponding MPS/Orbix Dealer name.
• Customer / Company: Related end-customer or enterprise company name as it appears on MPS/Orbix Portal.
• Description: Ticket description.

It also allows you to attach files with the option attach file.

Finally, click on Submit to send the ticket.

 4. Check the status of a ticket 

To check the status of a ticket, go to the Tickets tab or click on "View all tickets":

5. Knowledge base

In this section you can to find support material. Go to Knowledge base tab, "Browse articles", or "View all articles".