1. Help Desk - ticketing Portal
The help desk - ticketing portal can be found at the following address:
2. Account register
To create an account, contact us in the email below with your name and email to register:
3. Open a ticket
To open a ticket, access the portal with a registered account and click on New Support Ticket.
Fill in the fields:
- Your e-mail: Email to receive the answer.
- Subject: Ticket subject.
- Partner / Dealer: Your Partner name, or the corresponding MPS Dealer used in MPS to access the portal.
- Customer / Company: Related customer or enterprise name as it appears on MPS Portal.
- Description: Ticket description.
It also allows you to attach files with the option attach file.
Finally, click on Submit to send the ticket.
4. Check the status of a ticket
Once the ticket is created, to see its status, we go to the tickets tab.
5. Knowledge base
In this section of the ticketing portal, it is possible to find support material. For this we will go to the Solutions tab.
To access the materials, just click on the link to them. It is also possible to search by keywords.